Return & Exchange Policy
At Friends Home Electronics, we strive to provide our customers with quality products that they will love. If you are not completely satisfied with your purchase, we are here to help. We offer a 7-day return and exchange policy.
Returns:
- Time frame: You have 7 calendar days to return an item from the date you received it.
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Return Shipping: The cost of returning the item is the responsibility of the customer. This will not be reimbursed by Friends Home Electronics.
Exchanges:
- Time frame: Similarly, you have 7 calendar days to exchange an item from the date you received it.
- Eligibility: To be eligible for an exchange, your item must be unused and in the same condition that you received it. It should also be in the original packaging.
- Exchange Shipping: As with returns, the cost of shipping the item back to us for an exchange is the responsibility of the customer.
Change of Mind:
Please note that change of mind requests will not be entertained once the order is shipped. Customers who make such requests may be banned from the store for future purchases.
How to Initiate a Return or Exchange:
To initiate a return or exchange, please follow these steps:
- Contact Us: Reach us at 0326-807-9951 with your order number and the reason for your return/exchange.
- Package Your Return: Carefully package the item in its original packaging and include a copy of your receipt or proof of purchase.
- Ship Your Return: Mail your return to the return address provided by our customer service team. Please note that you will be responsible for paying for your own shipping costs for returning your item.
Once we receive your item, we will inspect it and notify you on the status of your return or exchange.
We strive to create a shopping experience that you can trust and appreciate your understanding of our return and exchange policy.
Please note: Friends Home Electronics reserves the right to refuse a return or exchange if the item received is determined to be damaged or if the return request is beyond the 7-day time limit.
If you have any further questions about our return and exchange policy, please feel free to reach us at 0326-807-9951. We're here to help!